SHIPPING 24/48 HOURS
Shipments will be made via DHL. You can check the status of your order with the tracking number that DHL will send to your email.
Packages are delivered in 24/48 hours from Monday to Friday, no shipments will be made on weekends or holidays.
Orders to the Canary Islands, Ceuta, Melilla and the US will be delivered within 72 hours.
Customs charges must be paid by the recipient to receive the goods. The exact amount cannot be detailed until the merchandise is delivered to customs.
Orders placed before 12AM will be shipped the same day.
After 12AM, they will be shipped the next day.
If the amount of the order is greater than € 50 in SPAIN, € 80 IN EUROPE AND US $ 100, the shipping costs will be free.
Changes and returns will be free within 15 days from the date of purchase.
For returns you will only have to contact us by email: email@example.com indicating the order number and the reason for the return.
We will send you all the necessary information so that you can arrange a pick-up from your home with DHL EXPRESS when it suits you best.
Underwear (panties, briefs and boxers, for hygiene reasons cannot be returned)
If the amount of your refund is incorrect, you must contact us through firstname.lastname@example.org or call us at: 696 175 855, to resolve the problem as soon as possible.
We have the following payment methods: Visa, Visa Electron, Mastercard, Maestro, Paypal and bank transfer.
For card purchases we have the REDSYS electronic commerce platform, the fastest and safest payment gateway in the sector.
For purchases with PAYPAL you only have to have a PayPal account and in this way pay with your email and password.
BANK TRANSFER, you can make the payment through your bank, transferring the amount of the order to the Account Number, indicating in the transaction the order number and your name and surname.
If you choose Bank transfer, you will have a period of 3 days to make the payment, if after 3 days we do not receive the transfer, the order will be canceled. We will ship the package as soon as we receive the deposit, allowing you to speed up the process by sending a proof of the transaction to email@example.com
Orders paid by transfer require 5 to 7 days.
You can contact us through our exclusive email service firstname.lastname@example.org or by phone 696 175 855. From 9:00 a.m. at 2:00 p.m. and 3:30 p.m. at 6:30 p.m.